Frequently Asked Questions
Lubbock Impact is a 501(c)(3) faith based, non-profit on a mission to empower the working poor by providing enrichment programs and resources to meet physical, spiritual, and emotional needs.
No, you do not need an ID to receive help at Lubbock Impact. We only ask for your name, phone number, and birthdate.
No, Lubbock Impact does offer any financial assistance.
TTUHSC’S Free Clinic is only open on Wednesday afternoons at Lubbock Impact and operates on a first-come, first-serve basis. No appointments are taken. Registration begins at 4:00 pm and registration ends once 25 patients have signed in. The Free Clinic only sees patients with no insurance, Medicare, Medicaid, or the Blue Card.
If you need to be seen at the clinic, please come directly to the clinic door on the south side of the Lubbock Impact building. The door will open at 4:00 p.m. every Wednesday when volunteers who run the clinic arrive.
Please be aware that this is not an urgent care clinic. TTUHSC’s Free Clinic is staffed by volunteer medical professionals who are only here on Wednesdays after 4:00 pm. Lubbock Impact staff are not medical professionals and cannot give out any medical advice or information.
The Free Eye Clinic sees patients who are without eye insurance by appointment only. If you would like to make an appointment, please call us at 806-799-4329 to have your name added to the waitlist.
Please be aware that this is not an urgent care clinic. The Free Eye Clinic is staffed by volunteer medical professionals who are only here on designated days. Lubbock Impact staff are not medical professionals and cannot give out any medical advice or information.
The Free Dental Clinic is offered to patients without dental insurance and only performs tooth extractions. You must have an appointment to be seen at the Free Dental Clinic. If you would like to make an appointment, please call us at 806-799-4329 to have your name added to the waitlist.
Please be aware that this is not an urgent care clinic. The Free Dental Clinic is staffed by volunteer medical professionals who are only here on designated days. Lubbock Impact staff are not medical professionals and cannot give out any medical advice or information.
No, the pharmacy does not fill any prescriptions outside of the Free Clinics. Only prescriptions written by the Free Clinics are filled. This pharmacy does not carry any type of narcotics.
Food & Clothing Questions
You may shop the Clothes Closet by appointment only every 30 days. Please call us at 806-799-4329 to make an appointment.
If you do not show up for your scheduled appointment, you will be ineligible to shop the Clothes Closet for another 30 days. Please call Lubbock Impact to let us know if you will be unable to make your clothing appointment so that you can reschedule and avoid having to wait 30 days.
The Clothes Closet can be shopped every 30 days.
No, you must have an appointment. Please call Lubbock Impact at 806-799-4329 to make an appointment for the Clothes Closet.
We have a Food and Hygiene Pantry that you can shop at every 30 days. You do not need an appointment to shop this pantry, and it is open on Tuesday evenings from 5:30 pm to 6:30 pm and on Thursday mornings from 10:00 am to 11:30 am.
Every Wednesday at 5:30 pm, we offer a hot meal, known as the Community Meal. Everyone is welcome to join us.
We offer food vouchers on Tuesdays from 5:30 pm – 6:30 pm and Thursdays from 9:00 am to 10:00 am.
Lubbock Impact is completely donor funded! We rely on the generosity of the community to keep our mission going. Lubbock Impact does not receive any government funding. Want to be a part of our mission by giving financially?
Yes! Lubbock Impact is a 501(c)(3) so all donations are tax deductible, including clothing!
You can donate men’s, women’s, and children’s clothes, blankets and shoes of all sizes to be put into our Clothes Closet. If you would like to donate pantry staples or hygiene products to our Food & Hygiene pantry, we would be so grateful! To see specific items we need, click here!
We do not accept housewares of any kind, simply because we do not have the space to store them.
You can drop off clothing items at Lubbock Impact on Tuesday and Thursday mornings between 9:30 am – 12:00 pm. Please pull under the large blue portico at the double doors in our back parking lot. We are unable to accept donations outside of these hours because we do not have the manpower to receive donations throughout the day. The clothes closets are fully run by volunteers! Thank you for your understanding.
If you need to drop off food donations, you can do so during our regular office hours, which are Monday through Thursday from 8:00 am to 4:00 pm.
If you have any questions about dropping off any type of donation, please call us at 806-799-4329.